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You can follow the progress of your order in real time in your account under the heading "my orders". Once its been shipped you'll be provided with the tracking number.

The total estimated shipping cost is available in your shopping cart. Depending on the products added (quantity, size, weight, total price, etc.), the list of available carriers (i.e. able to take care of your order) is presented to you with the associated shipping costs.

Once your order has been handed to the carrier, the delivery time varies according to the selected carrier and the destination. For more information on delivery visit our Delivery information page.

We ship all over the world, if you cant find your country on the list when you enter the adress please contact us and we will find a solution !

All you have to do is register your email address on the home page of the site under the “Newsletter” section. A confirmation email will be sent to you with a link to follow to confirm your registration.

All you have to do is log in to your customer area and uncheck the box “I would like to subscribe to the newsletter”. Your request will then be taken into account. If you do not have a stealth-gamer.com customer account, simply click on “I wish to unsubscribe” at the bottom of the last newsletter received.

All products sold on stealth-gamer.com benefit of a two years warranty. Refurbished Items benefit of a six months warranty

From the date of delivery of your order, you have a period of 14 days to exercise your right of withdrawal by returning your order to us within this period (C. consum. art. L 121-20), and be reimbursed in full, the costs of returning the goods by carrier to our warehouse remaining at your expense. In order to facilitate the proper management of returns within the withdrawal period, you can first obtain a return number by completing the return request form on your customer account or by contacting our After-Sales Service. An email will then be sent to you explaining the procedure for returning your order. This formality does not suspend the deadline for returning the package within 14 clear days after delivery. In accordance with Ordinance No. 2001-741 of August 23, 2001, this withdrawal period does not apply: - To earphones and headphones (for hygiene reasons).

Stealth-Gamer.com is commited to never sell or share the personal information of its customers to other companies.

Upon receipt of your order, it is important to check that your package has not been damaged during transport and that the equipment is in perfect condition (and, if necessary, to note any eventual damage on the delivery note of the carrier). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, these can be useful in the event of a return of the product, and are essential if you wish to benefit from your right of withdrawal.

We offer different payment methods: credit card, bank transfer or PayPal. We recommend payment by credit card or PayPal for immediate processing of the order. Payment by bank transfer requires a longer processing time (it is you who activate the payment by making a transfer request directly to your bank or through your online banking access).

Open the parcel in the presence of the driver to see if the product is damaged. If so, refuse it. If the driver refuses to let you open the package, refuse it as well. These same checks are also to be carried out in the event of withdrawal from the post office.

In the event of a technical problem with your product, you can request a return from our after-sales service directly online, via your customer page. Obtaining a return number is essential before any return, any package returned without a return number could be refused by our team.

The Strike Pack must be regularly updated (on PC) in order to work perfectly on your console. If you observe any type of bug on the strike pack or its mods, be sure to update again! To update the strike pack: follow the following procedure in order - Download the software (universal updater) from the manufacturer's website: https://collectiveminds-uk.myshopify.com/pages/downloads Install and open the software Connect the Strike Pack via USB to the computer: Alone (without the controller) Choose your strike pack on the software and launch the update Once the update is complete, remove the strike pack from the PC.

ZEN is compatible with the PS5, in the context of a beta open to all ! The product is 100% functional on the new playstation 5, but its connection is slightly different : it it requires extra hardware to function. If you would like to know more about the Zen's PS5 compatibility please contact our team, updates are very frequent so its recommanded to ask whats the best current option before you order.

The Strike Pack has a optional subscription plan. Its identical on all versions of the product. This offer, the mod pass, is sold directly by the manufacturer, not Stealth Gamer. With the subscription, and the associated software (the Mod Central) You unlock more complex mods for most current games on the market. The FPS mod pack is always free and preinstalled on all Strike Packs, both Playstation and Xbox. Please note that a PC equipped with Windows 10/11 is REQUIRED to take advantage of the subscription.

If you forgot your password, just click on "Forgot password" on your personal account page. You then enter your username (email address) to receive a password recovery email. If you have forgotten your username or you no longer have access to the mailbox of your stealth-gamer.com account, contact our customer service by email.

Orders are processed within 24 hours. Once the order has been prepared, the package is delivered to the carrier for which the delivery time applies. Orders on www.stealth-gamer.com are prepared from Monday to Friday. If an item is not available, the order will be prepared upon receipt of the product.

To add products to an order, simply use the add to cart button in the product sheet or category. To remove a product from the cart or adjust the quantity, you must go to the shopping cart page. To modify or cancel an order already registered, you must contact customer service before the package has been shipped out.

A refurbished product is a product returned by a customer within the framework of the "satisfied or refunded" warranty which cannot be resold as a new article. These products are offered at reduced prices. They are in new condition and work perfectly. It may happen that the original packaging is a little damaged or that there are slight traces of use on the products. The functionality of refurbished items and all of their contents are verified by technicians before they are put back on sale! So you take no risk. Also, the 14-day money-back guarantee also works with these products. Refurbished products have a 6 months warranty Please note: these offers are often limited and often only concern one copy. Availability is therefore not guaranteed.