Help Desk

Open the parcel in the presence of the driver to see if the product is damaged. If so, refuse it. If the driver refuses to let you open the package, refuse it as well. These same checks are also to be carried out in the event of withdrawal from the post...

In the event of a technical problem with your product, you can request a return from our after-sales service directly online, via your customer page. Obtaining a return number is essential before any return, any package returned without a return number...